Returns & Exchanges

Due to the perishable nature of our premium loose-leaf teas and artisanal snacks, we cannot accept returns on food items once they have been shipped. If your order arrives damaged or incorrect, please contact our support team within 7 days of delivery for a replacement or store credit.

Return Process

• 1.
  Check Your Order

  Inspect your package immediately upon arrival to ensure all tea canisters and food items are sealed and undamaged.

• 2.
  Contact Support

  If there is an issue with your order, email our team at support@tecompany.com with your order number and photos of the damaged goods.

• 3.
  Verification

  Our quality assurance team will review your request within 48 hours to verify the eligibility for a refund or replacement.

• 4.
  Resolution

  Once approved, we will initiate a replacement shipment or issue store credit to your account, ensuring your tea experience remains perfect.