Frequently Asked Questions
Everything you need to know about our premium tea collections and delivery.
How should I store my loose-leaf tea to maintain freshness?
To preserve the delicate aromas and flavors, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. We recommend keeping it in our airtight tins.
Do you offer international shipping?
Yes, we ship our tea selections worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Are your tea leaves organic?
We source primarily from small-batch farms that follow traditional, sustainable organic practices. While not all are certified by international bodies, we prioritize purity and chemical-free cultivation.
What is your return policy for food products?
Due to the perishable nature of tea, we cannot accept returns once the packaging has been opened. If your order arrived damaged, please contact us within 48 hours for a replacement.
How long does shipping take within the country?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days via our carbon-neutral shipping partners.
Can I include a personalized gift message?
Absolutely. During the checkout process, you can select the 'Gift' option to include a handwritten note and exclude pricing from the packing slip.